Join our Team!
We Would Love To Hear From You
Working at Crossroads Animal Hospital and Pet Resort is more than just a job; it's a chance to make a real difference in the lives of animals and their human companions. We take great pride in the work we do, and we're committed to creating an environment where our employees can grow, learn, and succeed. As part of our team, you'll have the opportunity to improve animal health and welfare, strengthen the bond between pets and their owners, and promote public health.
If you believe your values match those of our practice and you would like to be part of our team, we would love to hear from you.
Feel free to reach out to us if you have any questions regarding employment opportunities.
Vanessa | Co-Manager | (She/Her)
reception@mycrossroadsvet.com
(517) 784-1111
Our Mission
Our mission is to provide exceptional veterinary care and client service to keep pets healthy and honor the human-animal bond. We want Crossroads Animal Hospital & Pet Resort to be a place that employees are proud of and clients recommend.
oUR Core Values
High-quality individualized veterinary care
Focus on reducing fear, anxiety, and stress for each patient.
Provide evidence-based medical, surgical, dental, and behavioral care.
Consult veterinary specialists as needed.
Remain committed to our American Animal Hospital Association (AAHA) accreditation by adhering to their standards.
Exceptional client service
Honor the human-animal bond by educating our clients and valuing them as part of the animal healthcare team.
Build rapport with our clients by being attentive and responding to their needs with compassion.
Be an effective and supportive team
Commit to building a culture of support, kindness, and respect.
Value uniqueness, honesty, integrity, and a proactive attitude.
Continued growth and professional development
Proactive in setting and reaching bold goals and maintain high expectations.
Commit to ongoing education and professional development including teaching and learning from others.
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Our management approach is designed to promote teamwork, shared leadership, and open communication, ensuring that every member of our team is empowered to contribute to the well-being of the animals we serve.
Our Management Philosophy: We believe that the key to success is a combination of management styles that foster flexibility, collaboration, and strong communication. We have adopted the following management styles to create an effective and inclusive environment:
Democratic/Participative Management: We value the expertise and knowledge of our staff and actively involve them in the decision-making process. We encourage all team members to contribute their ideas and opinions, fostering a sense of ownership and commitment to our shared goals. By leveraging the unique perspectives and experiences of our diverse team, we can make better decisions and provide the highest level of care for our patients.
Servant Leadership: Our management team is committed to prioritizing the needs, growth, and well-being of our staff members. We provide resources, support, and guidance to ensure that every employee can reach their full potential. By creating a supportive environment, we empower our team members to excel in their roles and provide exceptional care for our patients.
Team-Oriented Management: We recognize the importance of teamwork in a veterinary hospital setting. Our management approach emphasizes shared goals, open communication, and collective problem-solving to create an environment where collaboration thrives. We regularly hold team meetings and encourage cross-departmental involvement to ensure that we work together effectively.
Adjusting to Our Team's Requirements: We recognize the importance of proactive management in fostering a positive workplace atmosphere. To achieve this, we consistently evaluate and modify our strategies, accounting for aspects like team composition, experience, and culture. By attentively addressing our team's needs, we are better able to cultivate an environment that encourages collective leadership and exceptional care.
At Crossroads Animal Hospital, our management approach is centered on the well-being of our patients and our team members. We are committed to fostering a collaborative and supportive environment where everyone can contribute to the shared goal of providing exceptional care for our patients.
Current Openings
Full-Time VETERINARIAN
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At Crossroads Animal Hospital, the small animal associate veterinarian plays a vital role in delivering high-quality care to our patients and providing exceptional customer service to our clients. They work closely with our team of dedicated professionals to ensure the well-being of our patients and maintain our hospital's high standards. Here's a detailed description of the position and what a typical day or week might entail:
Patient consultations and examinations:
Associate veterinarians will conduct routine appointments, including preventive care.
They will perform diagnostic evaluations, interpret diagnostic results, and develop appropriate treatment plans for a variety of medical conditions.
Surgical procedures:
Associate veterinarians will perform a range of surgical procedures, such as spaying, neutering, oral surgery, and other common surgeries, depending on their experience and skill level.
They will work closely with our surgical team to ensure the safety and comfort of patients during and after surgery.
Emergency and critical care:
Associate veterinarians will participate in the assessment and treatment of emergency cases, stabilizing patients and providing necessary medical interventions.
They will work with our team to monitor and manage critical care patients, ensuring they receive the best possible care.
Client communication and education:
Associate veterinarians will maintain open and informative communication with clients, discussing diagnoses, treatment options, and preventive care measures.
They will educate clients on proper pet care, nutrition, and behavior management, helping to strengthen the human-animal bond.
Collaboration and teamwork:
Associate veterinarians will collaborate closely with our team of licensed veterinarians, licensed veterinary technicians, and support staff to provide seamless and efficient care for our patients.
They will participate in team meetings, case discussions, and contribute to the ongoing improvement of our hospital's policies and procedures.
Professional development:
Associate veterinarians will engage in continuing education opportunities to stay current with the latest advancements in veterinary medicine and maintain their skills.
As a primary care practice, there will be a mix of wellness appointments, sick appointments, diagnostic evaluations, surgeries, urgent care cases, and an occasional daytime emergency case. Associate veterinarians will work alongside our team, attending to the diverse needs of our patients and ensuring our clients receive the highest level of care and support.
This small animal veterinarian associate position offers the opportunity to make a significant impact on the lives of our patients and clients while working in a supportive and collaborative environment that values professional growth and development.
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Crossroads Animal Hospital offers a unique and rewarding work environment that appeals to those who are passionate about providing exceptional veterinary care and service. Here are some reasons why you would love work at our hospital:
High-quality care and commitment to excellence: Our commitment to high-quality care and excellence ensures that you will be part of a team dedicated to providing the best possible care for our patients. Our devotion to individualized, evidence-based care and maintaining AAHA accreditation demonstrates our focus on the highest standards. As an associate, you will benefit from 30-minute appointments, which enable you to deliver exceptional care for our beloved patients.
Supportive and collaborative work environment: Our culture fosters teamwork, respect, and open communication, ensuring that everyone feels valued and included. This supportive atmosphere allows our team members to thrive personally and professionally. Introducing a third veterinarian to our team will ensure that a minimum of two doctors are on-site most days, promoting a collaborative atmosphere while allowing work-life balance.
Independent Ownership: While our practice is structured as an “S-corp" for tax purposes, it remains under the sole ownership of one individual, ensuring independence from external corporate influence. We take pride in hiring and training our own practice managers to maintain our unique vision and values.
Potential ownership opportunities: Buy-in and buy-out options are negotiable. We are open to incorporating new partners or co-owners, offering a unique opportunity for career growth and financial stability for those who are interested in becoming more invested in the hospital's future.
Work-Life Balance: Our veterinarians work a 4-day work week and alternate every 3rd Saturday. After hours calls are fielded by veterinary professionals at Guardian Vets. If care is recommended, clients are referred to a 24-hr emergency practice within 30-40 miles of our practice.
Exceptional client service: Working at Crossroads Animal Hospital means being part of a team that truly values the human-animal bond and prioritizes client education and satisfaction. You will have the opportunity to build lasting relationships with clients and make a real difference in the lives of their pets.
We maintain a zero-tolerance policy for disrespectful client behavior. Our team is dedicated to providing exceptional care for our wonderful clientele.
Continued growth and professional development: We encourage ongoing education and professional development for our team members, providing opportunities for growth and advancement within the practice. This commitment to learning and improvement ensures that you will remain at the forefront of veterinary medicine.
No Restrictive Clauses: We do not require non-compete agreements.
Making a difference: Working at Crossroads Animal Hospital allows you to be part of a team that genuinely cares about the well-being of animals and their owners, providing you with a sense of purpose and fulfillment in your work.
No sales gimmicks: We prioritize patient and client care over revenue-focused tactics. We believe that by doing right by our patients and clients, financial success will follow. Consequently, we avoid relying on reports and sales gimmicks.
Mentoring: We are committed to mentoring newer graduates and fostering a safe, comfortable environment for learning, practicing, and growing.
Licensed Veterinary Technicians: Our team currently consists of four Licensed Veterinary Technicians, four veterinary assistants, two co-managers, a pet resort supervisor, four animal caretakers, a pet stylist, and a staff member solely responsible for maintaining cleanliness. Upon the arrival of a new associate, we are prepared to expand our support staff as needed to guarantee adequate assistance for both doctors and patients.
Utilize Cornerstone/Electronic Medical Records: We utilize Cornerstone for a paper-light approach. We have five exam rooms that are complete with phones and PCs. Our equipment includes digital radiology, digital dental radiology, comprehensive monitoring equipment (Dopplers, pulse oximeters, ECG, etc.), 2 anesthesia machines, in-house Idexx diagnostic laboratory equipment (blood and urine), BedJets, Baxter IV fluid pumps, Tono-Pen, and a class III cold therapeutic laser.
Our spacious treatment area has a hydrolytic lift table, 2 wet tables, and 1 dry table.
Overall, joining the Crossroads Animal Hospital team means becoming part of a dedicated and passionate community that is committed to excellence in veterinary care, continuous learning, and fostering strong relationships with clients and their pets.
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To be considered for the associate veterinarian position at Crossroads Animal Hospital, candidates must possess the following qualifications:
Doctor of Veterinary Medicine (DVM) or Veterinary Medical Doctor (VMD) degree from an accredited veterinary school.
A valid license to practice veterinary medicine in Michigan.
Completion of any additional state-specific requirements, such as jurisprudence exams or controlled substance permits.
Strong communication and interpersonal skills, with the ability to build rapport with clients and effectively collaborate with the veterinary team.
Proficiency in performing routine small animal surgeries and dental procedures.
Familiarity with diagnostic tools and techniques, including radiography and laboratory testing.
A commitment to staying current with the latest advancements in veterinary medicine through continuing education.
A passion for providing high-quality, individualized care to patients and exceptional service to clients.
The ability to manage time effectively and work well under pressure in a fast-paced environment.
Strong decision-making and problem-solving skills, allowing for efficient and accurate diagnosis and treatment of patients.
Excellent client education skills, with the ability to convey complex medical information in a clear and accessible manner.
A positive, professional demeanor that fosters trust and confidence in clients and colleagues.
Flexibility and adaptability to manage unexpected situations or changing priorities.
Experience with electronic medical records systems and practice management software.
Proficiency in performing oral surgery or a willingness to learn and develop those skills.
A compassionate approach to end-of-life care and an understanding of the importance of the human-animal bond during difficult times.
Preferred qualifications or experiences may include:
Prior experience working in a small animal practice.
Familiarity with AAHA standards and a commitment to maintaining the practice's accreditation status.
Interest or experience in alternative or complementary veterinary therapies, such as acupuncture or physical rehabilitation.
Active involvement in professional organizations and a desire to contribute to the broader veterinary community.
Experience or interest in specialized areas of veterinary medicine, such as internal medicine, surgery, or dentistry.
Additional certifications, such as Fear Free Certification or a diplomate status in a veterinary specialty.
These qualifications will ensure the successful candidate has the necessary knowledge, skills, and commitment to provide the highest level of care to our patients and clients at Crossroads Animal Hospital.
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At Crossroads Animal Hospital, we are seeking an associate veterinarian who embodies the following personality traits to ensure success and a harmonious work environment within our busy small animal practice:
Empathy: Understanding and sharing the feelings of clients is essential in providing compassionate care and strengthening the human-animal bond. We appreciate associates who understand and share the feelings of our clients, fostering trust and providing compassionate care.
A sense of humor: A lighthearted disposition helps create a welcoming and enjoyable atmosphere, which can contribute to better teamwork and lower stress levels for both staff and clients.
Adaptability: We value associates who can adjust to changing situations and manage unexpected challenges in our fast-paced environment.
Patience: Our ideal associate remains calm and composed under pressure, handling multiple tasks and clients with grace and understanding.
Strong communication skills: Clear and effective communication with both clients and team members is crucial for conveying important information, explaining diagnoses and treatment plans, and maintaining a collaborative work environment.
Detail-oriented: Associates should be meticulous in their work, ensuring accurate diagnoses, precise treatment plans, and thorough documentation of patient records.
Resilience: Veterinary medicine can be emotionally demanding, and we seek associates who can cope with stress and maintain a positive attitude in challenging situations.
Team player: A successful associate is willing to collaborate, share knowledge, and support their colleagues to provide the best possible care for our patients.
Initiative: Our ideal associate is proactive in identifying and addressing potential issues, seeking opportunities for growth, and continuously improving their skills and knowledge.
Passion for animal care: We value associates with a genuine love for animals and a dedication to their well-being.
Appreciation of the human-animal bond: Recognizing the significance of the connection between humans and their pets is fundamental in delivering personalized care and addressing the unique needs of each client and their furry companions.
Problem-solving abilities: Associates should have strong analytical and critical thinking skills, enabling them to diagnose and treat a wide range of medical conditions effectively.
By possessing these personality traits, our associate veterinarian will contribute to a successful and fulfilling career at Crossroads Animal Hospital, ensuring the best possible care for our patients and a positive work environment for the entire team.
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Competitive pro-sal compensation (guaranteed base commensurate with experience, no negative accrual)
Generous sign-on bonus
Access to BCBS group health, vision, and dental plan with practice paying ½ of your premium
Receive unlimited veterinary discounts for your pets (our cost +10%)
Generous PTO
We do not require non-compete agreements
Reliable schedule with a 4-day work week
3 days paid CE plus generous CE stipend
Paid holidays (New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas Day). Close early on New Year's Eve & Christmas Eve.
State license, controlled substance registration, and DEA license fees paid by practice
Personal professional liability insurance (AVMA PLIT) paid by practice
AVMA, MVMA, and local VMA dues paid by practiceItem description
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Application review:
We carefully review submitted applications, focusing on qualifications, experience, and specific skills relevant to the associate veterinarian position at Crossroads Animal Hospital.
Initial online screening:
We schedule a 30-45 minute Zoom call with candidates.
We discuss their background, qualifications, and motivation for applying to our practice.
We assess their communication skills and general fit with Crossroads Animal Hospital's culture and values.
We answer any initial questions candidates may have about the position or our hospital.
Face-to-face interview:
If a candidate seems like a good fit based on the initial screening, we invite them for an in-person interview at Crossroads Animal Hospital.
We conduct a panel interview with key team members to evaluate the candidate's veterinary knowledge, clinical skills, teamwork abilities, and overall compatibility with our organization.
We provide a tour of our hospital, allowing the candidate to observe the work environment, interact with staff members, and ask any additional questions.
Practical assessment (optional):
Depending on the position's requirements and the candidate's experience, we may incorporate a practical assessment, such as observing them perform a routine medical procedure or discussing a case study. This step helps us evaluate their hands-on skills and decision-making abilities.
Reference checks:
We contact the candidate's professional references to verify their work history, skills, and overall suitability for the position at Crossroads Animal Hospital.
Job offer and follow-up:
If a candidate meets all requirements and is a good fit for our hospital, we extend a formal job offer, including details about compensation, benefits, and any other relevant information.
Once the candidate accepts the offer, we provide them with necessary onboarding materials and schedule their orientation at Crossroads Animal Hospital.
Interview Format
Our interview process is designed to provide a comprehensive assessment of candidates and ensure the best fit for our team at Crossroads Animal Hospital. The panel interview format includes three key members of our organization: Dr. Bouverette, the owner; Dr. Kristy Whitmer, an associate veterinarian; and Adam Bouverette, an organizational development consultant.
This panel interview structure offers several benefits:
Multiple perspectives: With input from different members of our team, we gain a well-rounded understanding of each candidate's qualifications, experience, and potential fit within our organization. This approach helps us make more informed hiring decisions.
Consistency and fairness: By involving multiple interviewers, we reduce the potential for bias and ensure that each candidate is evaluated consistently and fairly. This allows us to select the best-suited individual for our team.
Comprehensive evaluation: Our panel interviewers bring unique insights and expertise to the table. Dr. Bouverette focuses on the candidate's veterinary knowledge and clinical skills, Dr. Whitmer assesses their ability to work collaboratively with other veterinarians, and Adam Bouverette evaluates their potential for growth and adaptability within our organization.
Enhanced candidate experience: The panel interview provides candidates with an opportunity to interact with various members of our team, giving them a clearer picture of our practice's culture and work environment. This experience helps candidates assess their own compatibility with our organization and encourages open dialogue throughout the process.
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Setting clear expectations for a new associate is essential for their success and professional growth. Here's a timeline of expectations we would have for the first year:
(Note: The expectations outlined below can be adjusted depending on the experience and skill level of each associate. We ensure that new graduates undergo an extensive mentoring process to set them up for success.)
First 30 days:
Complete orientation and onboarding.
Familiarize themselves with hospital policies, procedures, and culture.
Begin working with a mentor or experienced veterinarian.
Start hands-on training in common medical procedures, diagnostics, and treatments.
Begin building relationships with colleagues and support staff.
First 60 days:
Continue hands-on training and gradually take on more complex cases.
Enhance client communication skills.
Start to contribute more actively in team meetings and discussions.
Begin taking on routine appointments and consultations independently.
Get comfortable with the hospital's software system, record-keeping, and billing processes.
First 90 days:
Become proficient in most common medical procedures, diagnostics, and treatments.
Handle more complex cases with minimal supervision.
Start to build client base and maintain ongoing client relationships.
Demonstrate efficient time management and organization skills.
Contribute effectively to the team and hospital goals.
First 120 days:
Gain confidence in handling emergency cases and surgeries with appropriate support.
Show continuous improvement in client communication and education.
Identify areas for personal and professional growth, and seek opportunities for development.
Actively participate in team meetings and hospital initiatives.
Be open to feedback and adapt to Crossroads’ evolving needs.
First year:
Establish themselves as a valuable and reliable member of the veterinary team.
Continue to expand their medical knowledge and expertise.
Maintain a consistent and growing client base.
Seek ongoing professional development through workshops, conferences, and continuing education.
Be proactive in providing feedback and contributing to Crossroads’ overall success.
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We believe that an effective onboarding process is essential for the success and integration of an associate veterinarian into our team. Our approach to the onboarding process aims to ensure a smooth transition and provide comprehensive training:
Pre-arrival preparation:
Send a welcome email with necessary information about our hospital, team, and upcoming orientation.
Provide them with a comprehensive employee handbook.
Ensure their workspace and equipment are set up and ready to use.
Orientation:
Conduct a formal orientation, including introductions to the team, hospital tour, and an overview of hospital policies and procedures.
Pair the new associate with a mentor or experienced veterinarian who can guide them through the initial stages.
Core training:
Provide a structured training program covering essential topics such as medical protocols, diagnostic tools, treatments, surgery, anesthesia, and pain management.
Include hands-on training sessions, if needed, with supervision and feedback to ensure competency in various procedures.
Soft skills development:
Train the new associate on effective communication with clients, focusing on empathy, active listening, and clear explanations.
Address the importance of teamwork, collaboration, and conflict resolution within the team.
Hospital-specific training:
Familiarize them with Crossroads’ specific procedures, software system, record-keeping, billing, and other administrative tasks.
Provide training on specific equipment unique to Crossroads.
Continuing education and support:
Encourage the associate to attend relevant conferences, workshops, and webinars to further their education.
Provide regular feedback, performance evaluations, and support to help them continuously improve and grow.
Monitor progress and adjust as necessary:
Regularly check in with the new associate to assess their progress and identify any areas that need additional training or support.
Address any concerns or challenges they may be facing and adjust the onboarding plan as needed.
We believe that a successful onboarding process will not only help the new associate veterinarian assimilate into the team, but also foster a sense of belonging and commitment to the hospital. This will ultimately contribute to improved job satisfaction, retention, and overall performance.
Full-Time Licensed Veterinary Technician
AdditiOnal Insentives
A commitment to work-life balance: We understand that our employees are critical to our mission, and we're committed to providing a positive and supportive work environment. That's why we offer generous vacation time and benefits to help maintain a healthy work-life balance. We also strive for a four-day work week and offer exceptional benefits packages.
Career development and growth: We're committed to helping our employees grow and succeed by offering opportunities for professional development, such as continuing education and mentorship. We encourage career advancement within our organization and prioritize promoting from within.
Diversity and inclusion: We value diversity and inclusivity in the workplace and strive to create a welcoming and respectful environment for all employees. We provide training on unconscious bias and prioritize hiring practices that prioritize diversity. As an employer, our veterinary hospital is committed to providing an inclusive and welcoming workplace for all employees, including those who identify as LGBTQ. We value diversity and strive to create a safe and affirming environment where everyone feels comfortable being their authentic selves. We believe that our differences make us stronger and are committed to promoting equality and respect for all.
Work culture: We prioritize fostering a positive work culture by promoting open communication, regular feedback, and collaboration among team members. We also prioritize employee well-being by offering mental health resources and promoting work-life balance.
Cutting-edge technology: We invest in the latest technologies and tools to help employees do their jobs more effectively and efficiently, such as electronic medical records, in-house lab equipment, cold laser therapy, and digital radiology.
Growing, award-winning practice: Crossroads Animal Hospital & Pet Resort has been accredited by the American Animal Hospital Association and voted Best of Jackson since 2010.
Generous sign-on bonus and competitive salary: We offer a generous sign-on bonus for veterinarians and very competitive salaries for all positions.
Exceptional benefits package: We provide an exceptional benefits package to our employees that includes medical, dental, and vision insurance, Aflac, an employee discount for your pet(s), and more.
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